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Client Feedback

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Mr Carey
"Thank you very much for the excellent service”

David Bell-Jones
"May I take this opportunity to thank you for taking care of everything. You provide an excellent service and one that I shall promote to anyone buying a new build. My experience of my developer will lead me to warn people against buying their properties as they are without doubt a grossly incompetent company that provides less than the quality homes that they advertise. However your ability to obtain their attention in fixing the snag list has been impressive."

R Digby
"Dear Stephen

Just a short note to say how pleased we have been with your service. Without your help I'm sure we would still be waiting on our builder to get things done! We would and will recommend your company to any of our friends who buy a new house.
Many thanks"

Mr Farquharson
"Thank you very much for the comprehensive report -I would confirm that this is perfectly acceptable. I would like to take this opportunity to thank you for the very efficient and professional manner in which your service has been conducted.”

Mr Biddlecombe
"Dear Mr Nancarrow,

I was delighted to hear today that XXX Homes have agreed to undertake all the brickwork ‘faults’ raised in your survey of my home.

As you know numerous internal snagging faults were also listed in the survey. XXX Homes have now completed the vast majority of them and the house looks much better for it. A few items I chose to leave to be dealt with myself in due course!

I feel I must place on record how very pleased I have been with you and the service you offer residents of new houses. Everybody has been extremely courteous and helpful at all times and the follow up procedure has worked a treat. The cost of the survey was very reasonable and has proved to be money very well spent.

As you know I have recommended your service to friends and neighbours here. I know several have already sought your help to ensure their properties are up to an acceptable standard before the builders two year liability runs out.

Thank you for all you help and guidance. I just wish more people knew about your service."

Neal O'Leary, Bedfordshire
"I thoroughly recommend Steve Nancarrow: I brought in his assistance after the purchase of our house when my own frustration at galvanizing the developer into fixing the snags I had found began to be overwhelming.

His inspection revealed some more rather important defects that I was not knowledgeable enough to find and I would suggest to anyone that they bring Steve into the picture before the purchase and save yourself a lot of bother."

A Wong, London
"Dear Stephen

Thank you for following up on the problems that were still outstanding with Laings. Last week all except one has been completed.

My husband and I have been very grateful to your team for following up on the problems we have been having over the past 2 years. Until your team became involved it could take weeks for my calls to be returned: it seems now that they phone me straight after you have spoken to them. We don't know what it is you do, but your powers of persuasion are impressive!

We only wish we knew of your company before we exchanged - We have recommended you to a friend of ours who is also buying a new build apartment."

Gary Needham, Glasgow
"Dear Vanessa,

Re: The Fairways Bothwell, Glasgow

I just wanted to say thanks for your help resolving the issues on my personal property.

All the works are now complete and the developer can not do enough to help me and no longer argue with me.

I have worked for Taywood Homes and Bryant Homes and many other house builders over the past 15 years and used to defend them and the industry and I still believe there is a huge skills shortage that does affect quality BUT, this is not an excuse to dismiss client's issues with the properties they buy.

House builders spend more time, effort and money trying to avoid these issues and problems and would surely be more cost effective to rectify those legitimate claims.

I therefore fully support your campaign to make changes to purchaser's rights and to bring them in line with other consumer rights.
I will be introducing further units to you that will require snagging and will continue with the recommendations."
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